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Onca Vets Privacy Policy

Effective Date: May 2023

 

At Onca Vets, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our veterinary practice or use our services.

  1. Information We Collect

We may collect the following types of personal information from you:

1.1. Contact Information: This includes your name, address, phone number, and email address.

1.2. Pet Information: We collect information about your pets, including their names, species, breeds, medical history, and treatment records.

1.3. Payment Information: If you make payments for our services, we may collect billing information, such as credit card numbers or other financial details.

1.4. Health Information: We gather health-related information about your pets, including medical records, vaccination history, and treatment plans.

1.5. Communication Data: We may record and store your communication with us, including emails, phone calls, and other interactions.

1.6. Website and Analytics Information: We may collect information about your use of our website, including your IP address, browser type, device information, and browsing history through cookies and similar technologies.

  1. How We Use Your Information

We use your personal information for the following purposes:

2.1. Providing Veterinary Services: We use your pet’s information to provide veterinary care, diagnosis, treatment, and related services.

2.2. Communication: We may use your contact information to communicate with you about your pet’s health, appointment reminders, and updates about our services.

2.3. Billing and Payment: We may use your payment information to process payments for our services.

2.4. Legal Obligations: We may use your information to comply with legal and regulatory requirements.

2.5. Improving Services: We may analyze the data to enhance our services, website functionality, and customer experience.

  1. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1. Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as laboratory testing, pet insurance, or specialised treatments.

3.2. Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government requests.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the acquiring entity.

  1. Security Measures

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  1. Your Choices

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. You can contact us here to exercise these rights.

  1. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through our website or other means.

  1. Contact Us

If you have any questions or concerns about our Privacy Policy or your personal information, please contact us here.

By using our services or visiting our website, you agree to the terms outlined in this Privacy Policy.

Onca Veta

Unit 1, Hornet Court
Norwich
Norfolk
NR6 6HJ

07788 859771

oncavets@gmail.com

oncavets.co.uk